Executive level leadership with the Tax Commissioner’s Office for over 12 years.
Oversight and development of government agency budget.
Development of internal human resources policy, public relations policy, facilities maintenance, procurement guidelines, etc.
Completely updated and improved office operations, procedures and policies.
Statewide leader in delinquency collection rates (99.7% 5-year rate).
Updated facilities to hours to improve customer interaction and experience.
Introduced Saturday Service.
Introduced rive thru payments options.
Introduced Payment Drop boxes.
Turned slow, inefficient, unfriendly visits and contact to timely, efficient and pleasurable experiences.
Statewide leader in office modernization and technological innovation leader.
Introduced online tax payment options.
Established kiosk tag renewal option in Kroger.
Replaced outdated lobby management system.