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GOVERNMENT EXPERIENCE

“Government exists to serve the interests of the governed, not the governors.”
– Thomas Jefferson

On January 2, 2009, Steven Kendrick was sworn in as Tax Commissioner in Augusta-Richmond County, Georgia. His new ideas and attitude have changed the way the Tax Commissioner’s Office operates. Online payment of taxes, Saturday tag office service, and acceptance of credit cards for payment are just a few of the innovations that were implemented during his first term. In January 2013 and 2017 he was sworn in for the second and third time after running unopposed. In 2014 the Tax Commissioner’s Office moved into three “state-of-the-art” locations that demonstrate their continued commitment to continuous improvement and customer service with drive-thru windows, lobby management technology, payment processing technology and equipment, and self-service kiosks for motor vehicle tag payments.

Executive level leadership with the Tax Commissioner’s Office for over 12 years.

Oversight and development of government agency budget.

Development of internal human resources policy, public relations policy, facilities maintenance, procurement guidelines, etc.

Completely updated and improved office operations, procedures and policies.

Statewide leader in delinquency collection rates (99.7% 5-year rate).

Updated facilities to hours to improve customer interaction and experience.

Introduced Saturday Service.

Introduced rive thru payments options.

Introduced Payment Drop boxes.

Turned slow, inefficient, unfriendly visits and contact to timely, efficient and pleasurable experiences.

Statewide leader in office modernization and technological innovation leader.

Introduced online tax payment options.

Established kiosk tag renewal option in Kroger.

Replaced outdated lobby management system.